Returns

I have changed my mind on an item I have received. How do I return it?

You can return your order to us within 14 days from the date of purchase. All we ask is that the item(s) are returned in their sealed original packaging and in a resealable condition. Please include your order number, name and list the items you wish to return within the parcel – failure to include this information may delay your refund.

Sadly, due to health and hygiene, unless faulty, there are a few exceptions, and we’re sure you’ll understand. We can’t offer a refund on opened food, beverage or liquid products, pharmaceuticals where the seal is broken, pierced jewellery items, underwear, or swimwear.

We’ll issue your refund to the original payment method within 10 days of receiving your return, less any discount that may have been applied at the time of purchase. There’s no need to contact us, we’ll be in touch as soon as your returns have been processed.

Please note, Kumperi does not cover the return cost of postage. We can’t be responsible for the loss of returned goods. To avoid loss, we advise you to keep hold of your proof of shipping until you’ve received your refund.

How do I post items back to Kumperi for a refund?

In case you wish to return your item, please get in touch via contact page and we will let you know where you can send it.

Please include your order number, name, and list the items you wish to return within the parcel – failure to include this information may delay your refund.